Privacy policy

Genuine Product respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect

We may collect the following information when you use our store:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment-related details
  • Order history
  • Account login details, if you create an account

Non-Personal Information

  • Device information
  • Browser type
  • IP address
  • Pages viewed
  • Time spent on the website
  • Cookies and similar tracking data

We collect information directly from you when you place an order, create an account, contact us, subscribe to updates, or fill out forms on our website.

2. How We Use Information

We use your information to:

  • Process and deliver your orders
  • Confirm payments and provide invoices
  • Communicate with you about your order
  • Respond to your questions and support requests
  • Improve our products, website, and customer experience
  • Send important service updates
  • Prevent fraud and protect our business and customers
  • Comply with legal and regulatory obligations

We use your information only for legitimate business purposes and to provide you with a better shopping experience.

3. Cookies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us:

  • Remember your preferences
  • Keep items in your cart
  • Understand how visitors use our website
  • Improve website performance
  • Show relevant offers or content

You can control or disable cookies through your browser settings. Please note that some parts of the website may not work properly if cookies are disabled.

4. Third-Party Services

We may use trusted third-party service providers to help us operate our store, such as:

  • Payment gateways
  • Shipping and courier partners
  • Website hosting providers
  • Analytics tools
  • Marketing or email service providers

These third parties may receive only the information necessary to perform their services. They are expected to handle your information responsibly, but their own privacy policies may also apply when you use their services.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. These measures may include secure servers, encryption, access controls, and internal safeguards.

However, no method of online transmission or storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.

6. Customer Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Access the personal data we hold about you
  • Request correction or update of your information
  • Request deletion of your information, where applicable
  • Withdraw consent for certain uses of your data
  • Raise a grievance about how your data is handled
  • Nominate another person to exercise your rights, where permitted by law

To exercise these rights, contact us at genuineproductofficial@gmail.com

7. Data Retention

We keep your personal information only for as long as necessary to:

  • Fulfill the purposes described in this policy
  • Complete your transactions
  • Resolve disputes
  • Meet legal, accounting, or compliance requirements

When your information is no longer needed, we will delete it or anonymize it securely.

8. Children’s Privacy

Our store is not intended for children below the age required by applicable law to provide valid consent. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements. Any updates will be posted on this page with a revised effective date.

10. Contact Information

If you have any questions, concerns, or requests about this Privacy Policy or your personal data, please contact us at:

Genuine Product
Email: mails@genuineproduct.in
Business Address: LMC Sarani, Baksara, Howrah, West Bengal, Pin - 711110            Effective Date: 14th April, 2026